Ticksy Review - Build A User-Friendly Help Desk Without Coding

Build Your Own Web-based Help Desk And Knowledge Base

Ticksy Review — Building an online help Desk from scratch can create more troubles than it simply solves.

however whilst you examine other answers in the marketplace, they’re bloated with features that require serious technical know-how to set up.

What if you may build a person-pleasant support portal that integrates seamlessly with top platforms — without writing any code?

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What Is Ticksy & How Does It Work?

Ticksy is advanced helpdesk software that provides you with everything you want to offer super customer support for your customers. It connects your Envato market account to offer a one-click option for clients to validate purchases before filing a ticket.

With Ticksy, you may create as many articles as you like and fix them to at least one or extra classes, perfect for online documentation. With smooth virtual downloads, the platform supports purchase verification. It lets you pick out a custom subdomain, upload your emblem, and change the colors to suit your emblem for a regular customer experience due to the fact branding is extremely crucial.

Ticksy consists of speedy-loading websites, one-click on getting right of entry to key functions, in conjunction with some keyboard shortcuts for the tremendous customers. With Ticksy, every new price tag and response generates an e-mail word. those, in addition to new notes, price tag assignments, essential announcements, remark likes, and extra, are proven within the live on-website online notifications field offered by using Ticksy. Additionally,

each the guide personnel and your customers can ‘like’ each different’s remarks, which is a good manner to express ‘thanks’ using Ticksy

Ticksy enables you to create a custom-branded, digital help table and expertise base to amplify your customer support.

Ticksy helps you to create a multilingual, net-primarily based help table that’s a breeze for both your customers and support crew to apply.

define custom fields for your price ticket submission web page to make sure agents get the facts they need, with alternatives for text fields and field selections.

you may even install canned responses for frequently requested questions, so your marketers are able to focus on extra complex tickets.

1. Multilingual Support

constructs a web-primarily based assist table and reaches clients anywhere with a multilingual guide.

integrate with Envato, Themely, Freemius, and clean digital Downloads to automatically verify patron licensing earlier than filing new tickets.

In that manner, your paying customers will routinely benefit get entry to your password-protected aid portal.

Ticksy is also geared up with an accessible outside verification tool so that you can verify purchases on one-of-a-kind systems.

2. Integrations

effective integrations let you verify a user’s license earlier than they are able to submit a ticket.

Ticksy helps you to construct an information base that customers can use to discover answers for common questions — which means much less work in your help crew.

you could create limitless articles that cover everything approximately your commercial enterprise and get them organized into classes or subcategories for clean navigation.

And because the platform supports public tickets, you furthermore might have the choice to let clients crowdsource solutions.

3. knowledge base

permit your customers to clear up their personal problems with a knowledge base for FAQs.

thanks to Ticksy’s fully customizable platform, your assist desk device can emerge as a continuous extension of your business.

Tailor visible elements like page shades, banner photographs, and logos to suit the appearance and sense of your branding.

you can even upload welcome messages or important notices to capture users’ interest from the get-go.

4. Branding Option

lay out a completely customized support portal that suits your emblem’s look and sense.

setting up a help portal shouldn’t take longer than constructing a LEGO version of the Empire kingdom building. (“perhaps we rethink submitting tickets and simply ship out instruction manuals?”)

With Ticksy’s no-code platform, you only get the gear you want to construct a person-friendly help desk and know-how based on your commercial enterprise.

help your users with your phrases.

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Ticksy Review — TL;DR

build an internet-based help table and information base for public and personal customer service tickets
to verify consumer licenses earlier than filing tickets thanks to powerful integrations with systems like Envato

Ticksy Review — Ticksy Features & benefits

Ticksy offers you all the gear you want — and not anything you don’t — to offer high-quality customer support.

1. Private & Public Tickets

non-public tickets are just between you and your customers, however Public tickets are like using a web discussion board — everybody can view and reply! This takes a number of the aid load off and locations it into the arms of those that are willing to help.

(public tickets are non-obligatory)

2. Envato & Other Integrations

connect your Envato marketplace account to provide your clients with a one-click option to confirm purchases before they could post a price ticket. We additionally guide buy verifications with clean virtual Downloads and Themely marketplace.

3. Knowledgebase

Create an unlimited number of articles and assigned them to 1 or greater classes — first-rate for online documentation. even as many assist desks’ prices are greater for this selection, at Ticksy it is completely blanketed.

4. Organization Branded

Branding is vital, that is why with Ticksy you can select a custom subdomain, add your brand and personalize the colors to fit your brand for a continuing patron experience.

5. Live & E-mail Notifications

live inside the loop. email notifications are despatched out for each new price ticket & response. The live on-website notifications panel will display these along with price ticket assignments, comment likes, new notes, important bulletins, and extra.

(you may permit and disable unique notifications)

6. Time-Saving Features

the pace is extraordinarily vital on the subject of guide, which is why Ticksy boasts quick-loading pages, one-click on getting right of entry to crucial features, and more. And for those outstanding users, there are even a few keyboard shortcuts.

7 . Multilingual

you could display your machine in numerous exclusive languages. Your guide agents and clients also have the option to override that putting from their profile.

English (US & UK), Spanish, French, Italian, Norwegian, Estonian, Dutch, & Chinese language (conventional).

8. Social & Interactive

every remark may be “liked” by using each of the guide retailers and your clients, providing a nice way to say “thanks”. some well-known emoticons are also supported.

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Ticksy Review — Best For

builders
web design businesses
net designers
Freelancer
Small organizations
big organizations
Internet developers
Marketer

Ticksy Appsumo Lifetime Deal Top 10 Alternative

Ticksy Review — Integrations

clean digital Downloads
Envato
Freemius
Olark
Themely

Features

GDPR-compliant
White label

Ticksy Review — Plans & Features

Deal Terms & Condition

Lifetime access to Ticksy Appsumo Lifetime Deal
All destiny Gold Plan updates
No codes, no stacking — just choose the plan that’s right for you
You ought to spark off your license within 60 days of buy
ability to improve or downgrade among three license levels
GDPR compliant
most effective for brand spanking new Ticksy customers who do now not have current bills